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Helping You Make Informed Decisions

Frequently Asked Questions

  • RZ Eco Energy Ltd, the company specializes in providing energy-efficient solutions and helping homeowners access government-backed grants, primarily through the ECO4 Scheme.

    Their main services include:

     

    Insulation Services

     

    • Loft Insulation

    • Wall Insulation (Cavity, Internal, and External Wall Insulation)

    • Underfloor Insulation

    • Room in Roof Insulation

     

    Heating and Renewable Energy

     

    • Boiler Installation & Replacement (often through a Free Boiler Grant scheme)

    • Air Source Heat Pumps

    • Solar Panel Installation (Solar PV)

    • Commercial Solar Panels

    • Solar Tiles

    • Solar Repair and Maintenance

    • Ventilation Systems

     

    Grant-Related Services

     

    • Grant Assessment and eligibility checks for government schemes (like ECO4).

    • Technical Surveys to create a personalized home improvement plan.

    • Assistance with paperwork and installation to secure free grants for eligible households.

  • Yes, RZ Eco Energy Ltd states that its team is composed of "Skilled Experts," and it explicitly advertises itself as being "Licensed & Insured."

    More detailed evidence of this includes:

    1. Business Insurance: The company has public liability, product liability, and professional indemnity insurance underwritten by Rhino Trade Insurance, with coverages of:

      • Employers Liability: £5,000,000

      • Public & Product Liability: £5,000,000

      • Professional Indemnity: £1,000,000

    2. Accreditations and Certifications (Indicating Licensing/Certification): The company is registered with several key industry bodies that regulate quality and standards:

      • TrustMark: They are a TrustMark-registered firm, which is the UK Government Endorsed Quality Scheme for work a consumer chooses to have done in or around their home.

      • RECC (Renewable Energy Consumer Code): They are members of RECC, which sets high consumer protection standards for businesses selling renewable energy systems like Air Source Heat Pumps and Solar PV.

      • NICEIC: They are accredited by NICEIC, a leading Certification Body for the building services industry, which specializes in assessing heating engineers.

      • NAPIT: They are associated with NAPIT, a Government-authorised and UKAS accredited membership scheme operator in the building services sector.

      • MCS (Microgeneration Certification Scheme): They are certified for Solar Panel Installers (PV), covering installation, maintenance, and replacement.

  • You can request a service from RZ Eco Energy Ltd through a few primary methods, particularly if you are seeking a grant-funded service like a boiler replacement or insulation:

     

    1. Use the Online Eligibility/Application Form

     

    The most direct way to start a request, especially for grants like the ECO4 scheme, is through their online forms. This allows them to check your eligibility and property details.

     

    2. Contact by Phone

     

    You can speak directly with their team using one of the following numbers:

    • Telephone: 0207-888-217

    • Mobile (as listed on TrustMark): 07482162675 or 07832993517

    ​

    3. Contact by Email

     

    You can send an email detailing your request to:

    The company is located at: Chamber House, Chambers Business Centre, Chapel Road, Oldham, OL8 4QQ, United Kingdom.

  • Their core business appears to focus on scheduled installations of energy efficiency measures and grant assessments for schemes like ECO4.

    If you have an urgent heating or energy issue, it is recommended you call them directly during their operational hours (Mon-Fri 9am-5pm is mentioned for their support line) to inquire about their response policy for emergencies:

    • Telephone: 0207-888-217

  • RZ Eco Energy Ltd does not provide a specific, guaranteed lead time for starting a project, as the timeline largely depends on the specific service and whether it is funded through a grant (like the ECO4 scheme).

    However, based on their service model, here is the general process and what can influence the start time:

     

    1. Initial Steps (Fast)

     

    • Initial Check: They emphasize a "Fast Service" and allow you to check your eligibility for a grant (like a Free Boiler Grant or Insulation) in "less than 60 seconds" using their online form.

    • Contact: Once contact is made, the first step is a Grant Assessment or Technical Survey to evaluate your home's needs and confirm what services you qualify for. This step is usually arranged quickly.

     

    2. Lead Time Factors (Variable)

     

    The time between the initial contact and the actual installation (when the project starts) depends on several factors:

    • Grant Funding: If you are using a government grant (ECO4), the process involves eligibility checks, a technical survey, approval, and coordinating the specific grant paperwork. This adds necessary steps that can extend the lead time compared to a privately funded job.

    • Survey and Agreement: After the initial check, a survey must be completed to finalize the improvement plan. Only "Upon agreement," will they arrange an installation date.

    • Project Type: Simple insulation (like loft or cavity wall) may have a shorter lead time than a major installation like a new boiler or a full Air Source Heat Pump system.

    For the most accurate estimate, your best next step is to contact them directly for the specific service you are interested in.

  • If you are not satisfied with the service provided by RZ Eco Energy Ltd, you should follow their official complaints procedure. While the full policy isn't immediately detailed in the brief search results, as a professionally accredited company, they are required to have a process.

    Here are the general steps and channels you should use:

     

    1. Internal Complaint (Direct Contact)

     

    The first step is always to contact the company directly to explain the issue and give them an opportunity to resolve it.

    • Email: Send a detailed email outlining the issue, dates, and desired resolution to their primary contact address: info@rzecoenergy.com

    • Phone: Call them to discuss the issue with a manager or customer service representative: 0161 639 0822

     

    2. External Redress (Accrediting Bodies)

     

    If RZ Eco Energy Ltd does not resolve your complaint to your satisfaction, you have avenues for external redress because they are members of several industry accreditation schemes.

    • TrustMark: As a TrustMark-registered firm, if your issue remains unresolved after following RZ Eco Energy Ltd's internal procedure, you can escalate the complaint to the TrustMark Quality Scheme. TrustMark provides a mechanism for resolving disputes related to quality and standards.

    • RECC (Renewable Energy Consumer Code): If your complaint relates to a renewable energy installation (like Solar PV or Heat Pumps), you can contact RECC, which offers a robust dispute resolution service for its members.

    • MCS (Microgeneration Certification Scheme): For issues with installations covered by MCS (like solar panels), their scheme provides a way to raise a complaint regarding the quality or certification of the work.

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